Information we collect

We may collect your name, email, phone number, address, city, state, pincode, profile details, family profile information, gotra, sankalp details, prayer requests, booking history, order history, donation history, and support messages. Optional devotional details are collected only when you choose to provide them.

How we use information

We use information to create accounts, complete bookings, share sankalp details with the relevant service team, deliver prasad and products, process payments, generate receipts, provide support, send requested reminders, improve the platform, and prevent misuse.

Sensitive devotional details

Gotra, family member names, birth details, rashi, nakshatra, and prayer requests are used only for the devotional service you request and related support. Please provide only the details needed for your chosen ritual.

Sharing and processors

We share the minimum necessary information with service partners involved in your request, including temple teams, pandits, logistics providers, payment gateways, messaging providers, email services, and infrastructure vendors. We do not sell your personal information.

Payments

Payment gateway providers process your payment credentials under their own privacy and security practices. DevoteeDarshan stores transaction references, amounts, statuses, and gateway responses needed for reconciliation and support.

Cookies and analytics

We may use essential session cookies for login, carts, security, and preferences. Analytics tools may be enabled to understand website performance and improve usability. You can manage non-essential cookies through browser controls where applicable.

Retention and security

We retain information for as long as needed to provide services, meet accounting and legal obligations, resolve disputes, and prevent misuse. We use reasonable administrative and technical safeguards, but no online service can promise absolute security.

Your choices

You may update your profile, correct saved details, opt out of non-essential messages, or ask a privacy question by contacting care@devoteedarshan.test. Some transaction records may need to be retained for legal or accounting reasons.

Updates

We may revise this policy as the platform changes. The updated date above identifies the current version.